POSITION TITLECASE MANAGER

MISSION: To disrupt the cycle of homelessness and promote sustained independence for current and future generations. 

VISION: A compassionate community where everyone has a home and the opportunity to thrive.

PROGRAM: Family Housing Program – Rapid Re-housing

SUPPORTED BY: Program Supervisor (Rapid Re-housing/Campus Housing), Housing Program Director

SALARY RANGE:  $16.00-$23.26* per hour, non-exempt, 40 hours/week
*Candidate offers consider experience, qualifications, internal equity. Entry salary typically in the first third of the range.

BENEFITS PACKAGE: 21 days of paid time off (PTO) per year (prorated for Regular PT employees based on FTE rate); 11 paid holidays; agency sponsored healthcare plan (for Regular employees working 30 or more hours per week); 3% employer contribution to 403(b) Retirement Plan after 1 year of employment; supportive work culture; family friendly and flexible scheduling.

POSITION SUMMARY: This is a highly complex position aimed at reducing family homelessness in Whatcom County. This position will provide advocacy-based case management services using the Rapid Re-housing program model to families with children experiencing homelessness, assisting households in the application process to secure housing, establishing a housing stability plan, and working towards self-sufficiency.

LYDIA PLACE VALUES:

COMMUNITY
We believe strong healthy communities are the foundation to a better world.

 EQUITY
We believe it is our responsibility to actively challenge systems of oppression. We recognize a majority of those experiencing homelessness have been marginalized.

UPSTREAM IMPACT
We believe that the best way to eliminate homelessness is to look beyond short-term solutions and focus on breaking the generational cycle of poverty.

EMPLOYEE WELLNESS
We value each other as humans first. We know that the best outcomes for our clients and our community are achieved when our team is healthy and thriving.

APPLY:  Send resume and cover letter to Human Resources and Operations Manager, Haley White at haleyw@lydiaplace.org. You may also submit your materials via PO BOX 28487 Bellingham, WA 98228. Position open until filled.

EQUAL OPPORTUNITY EMPLOYMENT: Lydia Place is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on the basis of race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetic markers, military or veterans status, sexual orientation or any other characteristic protected by applicable federal, state or local law.

Real-world experience has value in the workplace. Individuals who identify with non-dominant groups, who have experienced poverty and had first-hand knowledge working with system resources, and who have relevant, real-world experience equivalent to minimum qualifications are encouraged to apply.

MINIMUM QUALIFICATIONS:    

  • BA in Human Services or related field and 1 year of related experience, OR equivalent combination of education and experience
  • Ability to work independently, adapt easily to change, and handle stressful situations effectively and on a regular basis
  • Experience working with a diverse group of people
  • Understands issues of oppression, homelessness, violence against women and children, poverty, racism and intersectionalities
  • Basic knowledge of housing and support resources for low-income families in Whatcom County
  • Ability to read and interpret documents, and write routine reports and correspondence with clarity and efficiency
  • Ability to use basic math skills in statistical reports
  • Proficiency with word processing, Microsoft Office programs, and internet software
  • Ability to be flexible, work effectively as part of a team, commitment to embracing diversity and respecting individuals differences
  • Valid driver’s license and access to a vehicle and proof of insurance required

ESSENTIAL DUTIES AND RESPONSIBILITIES:

CASE MANAGEMENT & DIRECT CLIENT SERVICES:

  • One-on-one case management, advocacy, rapport building, assessments, resource and referral, development of case plan, crisis management, compliance review and program participation viability
  • Advocate for clients from a client-centered approach which supports clients in functioning as independently as possible
  • Recognize the complexities of poverty and homelessness, and provide comprehensive advocacy services to clients which address all factors that have contributed to their homeless status.
  • Assist client with the lease-up process with their property manager; and accompany them to related appointments as needed
  • Develop with clients a permanent housing service plan; collaborate with other agencies to meet client needs.
  • Schedule and facilitate on-going home visits and office appointments with clients to evaluate service effectiveness and progress toward goals
  • Educate clients about landlord/tenant laws and reporting requirements.
  • Conduct exit interviews with clients leaving the program and create an exit summary detailing progress and goals made while in the program.

COMMUNICATION, DOCUMENTATION, OTHER ESSENTIAL FUNCTIONS:

  • Fulfill all duties as a mandated reporter of child abuse or child neglect to DCFS
  • Maintain client confidentiality in all circumstances expect those required by law
  • Participate in weekly case management supervision and Team Meetings and other meetings as assigned
  • Communicate effectively with clients, colleagues, supervisors, and community partners
  • Maintain accurate and timely documentation of client files; enter data into both CMS and HMIS, including compliance with all contract and confidentiality requirements
  • Monitor rental subsidy expenditures as outlined in the program budgets
  • Represent Lydia Place at designated community meetings and through public presentations as assigned; preserve positive relationships with landlords, property managers, and housing providers in the community
  • Participate in the on-call rotation
  • Additional duties as assigned

To perform job successfully, the individual should demonstrate the following competencies: listens and gets clarification, balances team and individual responsibilities, gives and welcomes feedback, treats people with respect, keeps commitments, follows policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values, adapts to changes in the work environment, is consistently at work on time, ensures work responsibilities are covered when absent, asks for and offers help when needed, displays willingness to make decisions, supports and explains reasoning for decisions, includes appropriate people on decision making process, observes safety and security procedures, reports potentially unsafe conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. While performing these job duties, the employee is regularly required to listen to others and provide verbal feedback. The employee is required to sit or extended periods of time. Employee is also frequently required to stand, walk, climb, or balance.

 

To apply for this job email your details to haleyw@lydiaplace.org